How does the returns process work?

If you’d like to return your purchase, fill out the Return Request Form here.

Our customer service team will email you with a prepaid return label.

Put the product back in its original packaging and parcel it up in a cardboard box. You can use the original box, or a box of similar size.

Affix the prepaid return label to the box and drop it off with the carrier indicated on the label within 7 days of receiving the label.

To protect our staff against the spread of illness, all returns will remain unopened for 3 days after we receive them. We will process returns the first business day after this 3 day period. We really appreciate your understanding and patience as we take these precautions. After 3 days, we'll do a quick inspection of the product to make sure it's in original condition and we’ll process your refund (including shipping fees!) to the original form of payment. Please remember that it can take a few business days for the funds to appear in your account.